Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sassyflamingeaux@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sassyflamingeaux@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sassyflamingeaux@gmail.com.
RETURN POLICY
We want you to be fully satisfied with your purchase. If for any reason an item is not quite right, we are committed to making the return process as smooth and straightforward as possible.
RETURN WINDOW
We offer a 10-day return window from the date of delivery.
All approved returns are eligible for store credit only. We do not issue cash or credit card refunds.
Custom-made and personalized items are final sale and cannot be returned, exchanged, or refunded.
ELIGIBILITY CRITERIA
To be eligible for a return and store credit, items must meet the following conditions:
- Returned within 10 days of delivery
- In original, unworn condition
- Unwashed and free from any signs of wear, fragrance, or damage
- All original tags securely attached
Items that do not meet these requirements will not be accepted and will be returned to the sender at the customer’s expense.
SHIPPING
Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged or defective.
OUR COMMITMENT
We value both the quality of our products and the experience of our customers. We will make every effort to ensure that your return is handled with care, efficiency, and professionalism from start to finish.